PRODUCT AND EXPERIENCE DESIGN LEADERSHIP
I'm currently helping 7 AI take their conversational products and application delivery to the next level.
In March of 2018, I became employee #1 at Pulse Labs as Vice President of Product. My role was to drive product creation for major brands to deliver on the promise of voice-powered experiences. Pulse Labs emerged from the initial Techstars Alexa Accelerator cohort, during which I mentored them. By fall of 2018, we released our first public offering, developed two new product lines, generated significant industry attention, and signed our first customer contracts.
Starting in 2016, I built my fourth UX practice and team at the Amazon Alexa Skills Kit, focusing on both tools for skill creation and empowering developers to create great customer experiences on Alexa.
From 2014 to 2016, I led console and product design efforts and teams for dozens of Amazon Web Services, including new service launches for Mobile Hub, Pinpoint, Lex, and Cloud Directory. I initiated and set a new design direction and enterprise design system for AWS products, such as Console Home, S3, and Elastic Beanstalk.
In 2010, I joined Microsoft to design and create strategy for voice-based products and services for hundreds of customer service systems, Microsoft Cortana, and Xbox.
Since 1998, I have led, managed, inspired, trained, and mentored many UX, development, and product management professionals.